Privacy Policy

Last Updated: 20-03-2025

Welcome to New Toolbox, a mobile application owned and operated by We Build Trades. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application, website, and related services.

1. Information We Collect

We collect different types of information to provide and improve our services:

A. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email, phone number, and business details.
  • Payment Information: If you subscribe to a paid service, we collect billing details via secure third-party payment processors.
  • Support Requests: Any information you provide when contacting customer support.

B. Information We Collect Automatically

  • Device Information: We collect device model, operating system, and app version for troubleshooting and analytics.
  • Usage Data: Information about how you use the app, such as features accessed and time spent on different screens.
  • Location Data (If Enabled): If you enable location permissions, we collect approximate or precise location data for service-related features.

C. Information from Third Parties

  • CRM & Lead Management Systems: If you integrate with platforms like Trades Gang, we receive relevant lead details to streamline services.
  • Google & Meta Ads: If you run ad campaigns, we may collect campaign performance insights.

2. How We Use Your Information

We use your data for the following purposes:

✅ To Provide & Improve Our Services: Deliver core features like lead management, marketing automation, and customer interactions.
✅ To Process Payments & Subscriptions: Manage billing and subscription-based services securely.
✅ To Enhance User Experience: Optimize app functionality based on user behavior and feedback.
✅ To Communicate with You: Send important updates, support responses, and service-related messages.
✅ For Marketing & Promotions: With consent, we may send promotional emails, push notifications, or offer tailored ads.
✅ To Ensure Security & Compliance: Detect fraudulent activity, enforce policies, and comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it under the following circumstances:

👥 With Service Providers: Third-party vendors assisting with hosting, analytics, payments, and customer support.
🔗 With Integrated Platforms: CRM, payment gateways, or business tools you choose to connect with.
⚖️ For Legal Compliance: If required by law, legal process, or government request.
🔄 With Business Transfers: If we merge, sell, or transfer assets, your data may be included in the transaction.

4. Data Retention & Security

We retain your data only as long as necessary for business operations or legal compliance.

🔒 Security Measures:

  • Encryption: Sensitive data is encrypted in transit and at rest.
  • Access Control: Only authorized personnel can access user data.
  • Regular Security Audits: To identify and mitigate potential threats.

🚀 Your Responsibilities:
 To enhance security, always use strong passwords, and report suspicious activities.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access & Review Your Data: Request a copy of the information we store.
  • Correct & Update Data: Modify inaccurate or incomplete information.
  • Delete Your Account: Request account deletion via support@webuildtrades.com.
  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

For data-related inquiries, email us at support@webuildtrades.com.

6. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

🍪 Analyze Usage: Improve app features based on user behavior.
📊 Measure Ad Performance: Optimize marketing efforts.
🔧 Enhance Security: Prevent unauthorized access or fraud.

You can manage cookies via device settings or browser preferences.

7. Third-Party Links & Integrations

Our app may contain links to external services or allow integrations (e.g., Google Ads, CRM platforms).

  • We are not responsible for third-party privacy policies.
  • Please review their policies before sharing your data.

8. Children’s Privacy

Our services are not intended for children under 16. If we become aware of data collection from a minor, we will delete it immediately.

If you believe a child has provided us personal information, contact us at support@webuildtrades.com.

9. Changes to This Privacy Policy

We may update this policy periodically. Any major changes will be:
✅ Notified via email or in-app alerts.
✅ Reflected in the “Last Updated” date at the top.

We encourage you to review this page regularly.

10. Contact Us

For questions, concerns, or data requests, contact us:

📧 Email: support@webuildtrades.com
🌍 Website: https://webuildtrades.com/
 📍 Business Address: Office FF1, 19 Hereward Rise, Halesowen B62 8AN, United KingdomThank you for trusting We Build Trades and New Toolbox! 🚀